Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Virtual Desk Agent website and any related

AI communication, call handling, and automation services

(the “Services”) provided by Virtual Desk Agent.

By accessing our website, booking an appointment, requesting information, or using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use the website or Services.

1) Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use the Services.

2) Services Provided

Virtual Desk Agent provides AI-powered communication and automation solutions, which may include (depending on configuration):

* Answering inbound calls and customer inquiries

* Outbound calling and follow-up workflows (where enabled)

* Appointment booking and scheduling assistance

* Call routing, transfers, and message capture

* SMS messaging workflows such as missed-call text-back and updates (where enabled)

* CRM and calendar integrations and automated logging

Service features, availability, and functionality may change from time to time.

3) Client Responsibilities & User Obligations

You are responsible for how the Services are configured and used. You agree to:

* Provide accurate, current, and complete information

* Use the Services only for lawful purposes

* Comply with all applicable local, national, and international laws and regulations

* Ensure proper consent for calling, texting, recording (if applicable), and data processing

* Maintain control over your authorized users and access credentials

* Use opt-in/opt-out mechanisms appropriately for messaging campaigns and workflows

* You acknowledge that you are solely responsible for your content, scripts, and customer communications.

4) SMS Messaging & Compliance (A2P Notice)

If SMS is enabled in your workflow, you agree that:

* SMS may be used for service-related communications such as inquiries, missed-call responses, appointment scheduling, confirmations, reminders, and updates

* Message frequency may vary

* Message and data rates may apply

* End users can opt out by replying STOP and can request help by replying HELP

* You are responsible for ensuring proper consent and compliance with messaging rules, including A2P 10DLC requirements where applicable.

5) Billing, Payments, and Usage (If Applicable)

If you purchase any paid Services, billing is based on the plan or agreement you select and any applicable usage. Unless otherwise stated in your agreement:

* Subscription fees are billed on a recurring basis

* Usage limits and pricing (if any) are governed by your order, invoice, or commercial agreement

* Non-payment may result in suspension or termination of access

6) Cancellation and Refund Policy (If Applicable)

If a paid subscription is canceled mid-billing period:

No refunds are issued for the current billing period unless required by law or explicitly stated in writing

Service access may continue until the end of the billing period, depending on the plan

If you have billing questions, contact us using the details below.

7) Third-Party Services & Dependencies

Our Services may integrate with or rely on third-party providers such as telephony, messaging, scheduling, CRM, hosting, or analytics platforms.

You acknowledge that:

* Third-party services are governed by their own terms and policies

* We do not control third-party platforms

* Third-party outages, pricing changes, or service interruptions may impact the Services and are outside our control

8) Acceptable Use

You agree not to use the Services for:

* Illegal, deceptive, or fraudulent activities

* Unlawful robocalling or messaging

* Spam, harassment, or misleading communications

* Activities that violate telecommunications, privacy, or data protection laws

* Attempts to compromise the security or integrity of the Services

* We reserve the right to suspend or restrict access if misuse is reasonably suspected.

9) Data & Privacy

You retain ownership of your business data. We process data solely to provide the Services and support operations in accordance with our Privacy Policy.

By using the Services, you consent to such processing.

10) Intellectual Property

If you have questions about this Privacy Policy or how we handle data, contact us:

Virtual Desk Agent
Email: [email protected]

Effective Date: March 5, 2026

11) Warranties and Disclaimers

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, and do not guarantee uninterrupted, error-free performance or specific outcomes.

12) Limitation of Liability & Indemnification

To the maximum extent permitted by law:

* We are not liable for any indirect, incidental, special, or consequential damages

* Our total liability for any claim related to the Services will not exceed the amount you paid to us (if any) in the prior 30 days

* You agree to indemnify and hold harmless Virtual Desk Agent from claims arising from your misuse of the Services, violation of these Terms, or unlawful communications

13) Termination

We may suspend or terminate your access to the Services if:

* These Terms are violated

* Your usage is deemed harmful, unlawful, or non-compliant

* Required payments (if applicable) are not made

Termination rights may also be governed by any separate commercial agreement.

14) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of war or terrorism, government actions, internet or infrastructure failures, or third-party outages.

15) Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

16) Changes to Terms

We may modify these Terms at any time. Continued use of the website or Services after changes become effective constitutes acceptance of the revised Terms.

17) Governing Law

These Terms are governed by the laws applicable to your business’s operating jurisdiction unless otherwise required by law. Where disputes arise, the parties will attempt to resolve them in good faith before pursuing formal proceedings.

18) Contact Information

If you have questions about these Terms & Conditions, contact us:

Email: [email protected]

Last Updated: March 5, 2026

Get in touch with us

Have questions or want to see how it works? Book a quick call and we’ll walk you through a simple demo tailored to your business.

096749 89915

[email protected]

B/50/H/3 Bright Street, Park Circus

Monday - Friday,
9:00 am - 5:00 pm

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Supercharge your customer communication with

Virtual Desk Agent —

Virtual Desk Agent is your always-on AI receptionist built to answer calls, recover missed leads, schedule appointments, and follow up automatically. Reduce missed opportunities, improve customer experience, and save time by letting natural, human-like conversations handle common inquiries—without adding more staff or manual work. Our system is customizable to your business workflows and scales easily as your call volume grows, so every customer gets a fast, professional response.