SMS Policy

This SMS Policy explains how Virtual Desk Agent uses SMS/text messaging as part of our AI communication and automation services. It also outlines your choices and important compliance information.

By providing a phone number through our website, forms, booking pages, or by otherwise engaging with our Services, you acknowledge and agree to the terms of this SMS Policy.

1) Types of SMS Messages We May Send

Virtual Desk Agent may send SMS messages (directly or on behalf of businesses using our workflows) for purposes such as:

* Responding to inquiries or demo/consultation requests

* Missed-call text-back messages (where enabled)

* Appointment scheduling, confirmations, reminders, and rescheduling

* Service-related updates and follow-ups

* Customer support or account-related communications

2) Consent (Opt-In)

You consent to receive SMS messages when you:

* Submit your phone number through a website form or booking page

* Request information, a demo, or support

* Engage with an automated workflow where messaging is part of the service

* Otherwise provide explicit permission to receive texts related to your request

* We do not use SMS for unrelated or unlawful messaging. Where required by law or carrier rules, additional consent steps may apply.

3) Message Frequency

Message frequency may vary depending on your interaction and the workflow (for example, an inquiry, booking, reminder, or follow-up). We aim to keep messages relevant and limited to service-related communication.

4) Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

5) Opt-Out (STOP)

You can opt out at any time by replying:

STOP

After you opt out, you may receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.

6) Help (HELP)

For assistance, reply:

HELP

Or contact us directly at: [email protected]

7) Supported Carriers and Delivery

SMS delivery depends on mobile carriers and third-party messaging/telephony providers. Message delivery is not guaranteed and may be delayed or blocked due to carrier filtering, network issues, or compliance requirements.

8) Prohibited Use / No Spam

Virtual Desk Agent does not permit the use of SMS for:

* Spam, harassment, or misleading communications

* Illegal, deceptive, or fraudulent activities

* Unlawful robocalls or prohibited messaging practices

* Any activity that violates telecommunications, privacy, or data protection laws

* We may suspend or terminate services if misuse is reasonably suspected.

9) Data Handling and Privacy

Information used for SMS communications (such as phone numbers, message content, timestamps, and delivery status) may be processed to provide the Services, support troubleshooting, maintain records, and improve performance.

For more details, please review our Privacy Policy.

10) A2P 10DLC and Compliance Notice (US Messaging)

For United States messaging, business messaging may require A2P 10DLC registration and compliance with carrier requirements. Virtual Desk Agent supports compliant messaging workflows, including consent language and opt-out handling. Final approval depends on the submitted registration details and your specific use case.

11) Contact

If you have questions about this SMS Policy, contact:

Virtual Desk Agent
Email: [email protected]

Last Updated: March 5, 2026

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Have questions or want to see how it works? Book a quick call and we’ll walk you through a simple demo tailored to your business.

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Monday - Friday,
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By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested from Virtual Desk Agent. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out & unsubscribe.

By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, new product updates among others from Virtual Desk Agent. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out & unsubscribe.

Supercharge your customer communication with

Virtual Desk Agent —

Virtual Desk Agent is your always-on AI receptionist built to answer calls, recover missed leads, schedule appointments, and follow up automatically. Reduce missed opportunities, improve customer experience, and save time by letting natural, human-like conversations handle common inquiries—without adding more staff or manual work. Our system is customizable to your business workflows and scales easily as your call volume grows, so every customer gets a fast, professional response.