Privacy Policy

Your Privacy,

Our Priority — Keeping

Your Data Secure and Confidential

At Virtual Desk Agent, we are committed to safeguarding your privacy and protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, book an appointment, or use our AI-powered communication and call automation services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1) Information We Collect

We may collect the following types of information to deliver and improve our services:

a) Personal Information

* Contact Details: Name, phone number, email address, business name, and any information you submit via forms or booking pages.

* Customer Inquiry Data: Information you provide when you request a demo, consultation, or support.

* Communication Data: Information related to calls and messages (such as call timestamps, call outcomes, and message content) where applicable for service delivery, troubleshooting, and quality improvement.

b) Non-Personal Information

Device & Technical Data: IP address, browser type, device type, operating system, and basic analytics data.

Usage Data: Pages visited, time spent on site, clicks, and similar activity information to improve the site and user experience.

2) How We Use Your Information

We use the information we collect for the following purposes:

* Service Delivery: To provide AI call agent / virtual receptionist services, appointment scheduling workflows, and communication automations (voice and/or SMS, where enabled).

* Customer Support: To respond to inquiries, provide assistance, and troubleshoot issues.

* Operations & Improvement: To maintain, improve, and optimize our website and services through analytics and performance monitoring.

* Compliance & Security: To detect abuse, prevent fraud, protect our rights, and comply with lawful requests and applicable regulations.

3) SMS and Communication Consent (A2P Notice)

If you provide your phone number, you understand and agree that we may communicate with you by phone call and/or SMS for purposes related to your inquiry, appointment scheduling, confirmations, reminders, and service updates.

* Message & data rates may apply.

* You can opt out at any time by replying STOP.

* For help, reply HELP or contact us using the details in the “Contact Us” section below.

4) Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

* Service Providers: With trusted vendors who support our operations (e.g., hosting, analytics, communications infrastructure, scheduling tools) and only to the extent necessary to provide our services.

* Legal Requirements: If required to comply with laws, regulations, legal processes, or enforceable governmental requests.

* Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5) Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including security controls designed to protect data in transit and help prevent unauthorized access.

However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your credentials and notify us if you suspect unauthorized activity.

6) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or needed for legitimate business purposes (such as dispute resolution, security, or compliance).

You may request deletion of your information as described in the “Your Rights” section below.

7) Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

* Access: Request a copy of the personal information we hold about you.

* Correction: Request correction of inaccurate or incomplete information.

* Deletion: Request deletion of your personal information (subject to legal and operational limitations).

* Objection/Restriction: Request to restrict or object to certain processing where applicable.

* Opt-out of SMS: Reply STOP to unsubscribe from SMS messages at any time.

* To exercise these rights, contact us at [email protected].

8) Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated version on this page and update the “Effective Date” below. If changes are significant, we may provide additional notice via our website or email where appropriate.

10) Contact Us

If you have questions about this Privacy Policy or how we handle data, contact us:

Virtual Desk Agent
Email: [email protected]

Effective Date: March 5, 2026

Get in touch with us

Have questions or want to see how it works? Book a quick call and we’ll walk you through a simple demo tailored to your business.

096749 89915

[email protected]

B/50/H/3 Bright Street, Park Circus

Monday - Friday,
9:00 am - 5:00 pm

Send us a message

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By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested from Virtual Desk Agent. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out & unsubscribe.

By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, new product updates among others from Virtual Desk Agent. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out & unsubscribe.

Supercharge your customer communication with

Virtual Desk Agent —

Virtual Desk Agent is your always-on AI receptionist built to answer calls, recover missed leads, schedule appointments, and follow up automatically. Reduce missed opportunities, improve customer experience, and save time by letting natural, human-like conversations handle common inquiries—without adding more staff or manual work. Our system is customizable to your business workflows and scales easily as your call volume grows, so every customer gets a fast, professional response.